Olysim Help Center
Hi! How can we help with your trip?
Answers for every step: choosing a plan, setting up your eSIM or SIM card, and using it abroad.
- ✓ 44 simple guides
- ✓ Real people on WhatsApp 24/7
Works on any Wi-Fi
Stuck abroad with no internet?
Try these first. They fix most problems, and each one takes under a minute.
- 1Data roaming onTurn it on for the Olysim line only.Show me how
- 2Olysim for mobile dataChoose it as your data line in SIM settings.Show me how
- 3Airplane mode on, then offWait 30 seconds, then turn it off again.Show me how
Still nothing? A real person replies on WhatsApp, day and night.
Message usTopics
Browse by topic
Pick what you need. Every guide is short, simple and step by step.
Before you buyCompatible phones, phone number, how to buy7 guides
Install & activateiPhone, Samsung, Pixel, QR code8 guides
Physical SIM cardDelivery, putting it in, using it abroad5 guides
Using it abroadRoaming, WhatsApp, hotspot6 guides
Fix a problemNo internet, no service, slow data6 guides
Manage your planData left, top up, new phone6 guides
Payments & refundsFailed payment, refund policy3 guides
Account & appThe app, rewards, your account3 guides
Install
Install guide for your phone
Picture by picture, from QR code to your first data abroad.
Most read
Popular questions
What other travellers ask us most.
- ?Is my phone eSIM compatible? How to checkBefore you buy · 2 min read
- ?How to install an eSIM on iPhone in IndiaInstall & activate · 2 min read
- ?When should I install my eSIM, and when does the plan start?Install & activate · 1 min read
- ?Can I keep my Indian number while using an eSIM?Before you buy · 2 min read
- ?eSIM not working or no internet abroad? Try these fixesFix a problem · 2 min read
- ?Can I use WhatsApp with a travel eSIM?Using it abroad · 1 min read
- ?How to check how much data is leftManage your plan · 1 min read
- ?How to add more data (top up)Manage your plan · 1 min read
Still need help? We're here.
Send us a message on WhatsApp and a real person replies, day and night. It works on hotel or airport Wi-Fi, so you can reach us even when your data is off.