Help topic
Fix a problem
No internet, No Service, slow data or a hotspot that will not connect. Start with the quick fixes, they solve most problems.
6 guides
- 1eSIM not working or no internet abroad? Try these fixesCheck three things: Data Roaming is on for the Olysim eSIM, the eSIM is your Mobile Data line, and then turn Airplane mode on and off. Wait about a minute…2 min read
- 2eSIM shows "No Service"At home, "No Service" is normal: a travel eSIM only connects at your destination. Abroad, turn the line on, turn on Data Roaming, then toggle Airplane mode. If…1 min read
- 3Why does my eSIM keep disconnecting?Most often your phone keeps switching between networks or back to your home SIM. Turn off Allow Mobile Data Switching, choose one network by hand, and restart…1 min read
- 4Internet is slow on my eSIMToggle Airplane mode, then try choosing a different network by hand. Also check you still have data left: some plans slow down after a daily or total limit.1 min read
- 5How to set the APN for your eSIMMost eSIMs set the APN by themselves. If you have signal but no internet, message us on WhatsApp and we will send the right APN for your plan. Then add it in…1 min read
- 6Hotspot not working on eSIMMake sure the Olysim eSIM is your Mobile Data line and has internet on the phone itself. Then turn the hotspot off and on. Some plans do not allow hotspot, so…1 min read
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