Help topic
Manage your plan
Check your data, add more, and look after your eSIM when you change or reset your phone.
6 guides
- 1How to check how much data is leftOpen the Olysim app, or sign in on the website and go to My SIM. You will see the data used and the days left. It can take up to 2 hours to update.1 min read
- 2How to add more data (top up)Open the Olysim app or My SIM on the website, choose your eSIM and tap Top Up. Pick a pack and pay. The data goes onto the same eSIM, with no new QR code.1 min read
- 3Do I need to delete my old eSIM to add a new one?No. Most phones can store several eSIMs, and only one or two are on at a time. Just turn the old one off. Only delete an eSIM when its plan has fully ended and…1 min read
- 4I deleted my eSIM by mistake: what now?Message us on WhatsApp straight away with your order email. A deleted eSIM usually cannot be scanned again, but we will check what can be done for your plan.1 min read
- 5Can I move my eSIM to a new phone?Usually not. A travel eSIM installs on one phone and cannot be moved once it is installed. If you change phone before your trip, message us before you delete…1 min read
- 6How to find your phone's IMEI and EIDDial *#06#. Your phone shows its IMEI numbers and, if it supports eSIM, its EID. You can also find them in Settings under About phone.1 min read
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