My SIM card is lost or damaged: what now?
Quick answer
Message us on WhatsApp with your order email and where you are. We will check your plan and tell you the quickest way to get you back online.
Before you message us
- Look in your bag, wallet and phone case. Tiny SIMs hide well.
- If the SIM is in the phone but not detected, switch the phone off, take the SIM out, wipe the gold contacts gently with a dry cloth and put it back.
When you message us
Tell us your order email, your phone model and where you are. If the card was damaged, a photo helps.
Is your phone eSIM-ready?
If you are abroad and your phone supports eSIM, a new eSIM can reach you by email in seconds. Ask us about it.
Common questions
Can I move my plan to a new SIM card?
It depends on the plan and network. Message us and we will check what is possible for your order.
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