My payment failed: what to do
Quick answer
If the payment failed, no eSIM was made. Wait a few minutes, check your email and the Olysim app, then try again. If money left your account but you got no eSIM, message us on WhatsApp.
Step by step
- 1Step 1 of 3
Check your email and the Olysim app for an eSIM.
Sometimes the payment worked and the page just did not update.
- 2Step 2 of 3
Nothing there? Try again with UPI, card or another method.
For UPI, make sure you approved the request in your UPI app in time.
- 3Step 3 of 3
Money taken but no eSIM? Message us on WhatsApp.
Send the payment time and the UPI or bank reference. We will sort it out.
Common questions
Money was taken but the payment failed. Will I get it back?
Yes. A failed UPI or card payment is usually returned by your bank automatically, often within a few working days. If not, message us with the reference number.
My UPI payment is pending. What should I do?
Wait a few minutes before paying again. Pending UPI payments often complete or return by themselves. If you see no eSIM in 30 minutes, message us.
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